Samsung's Note 7 exchange program is off to a slow start. The UK is one of the first countries to receive new shipments of Note 7 devices. Customers in the US will not be able to begin trading in their phones for fresh versions until Wednesday, September 21 (see our FAQ for full details). Samsung launched the Galaxy Note 7 in late August, just a few weeks before Apple's iPhone 7 unveiling. The Note 7 garnered positive reviews, but it wasn't long before some of the devices began overheating. Samsung quickly halted sales of the device and began working with government agencies and cellular carriers on plans for refunds and exchanges.
The company had manufactured 2.5 million Galaxy Note 7 devices, of which 1 million had been sold, Last week the US Consumer Product Safety Commission issued a recall for all Note 7 phones sold in the country before September 15, In the olixar exoshield tough snap-on iphone x case - black / clear reviews UK, sales of the Galaxy Note 7 were halted before September 2, so the only affected customers are those who preordered the device, Samsung says if they haven't already heard from the place they bought their phone, they should get in touch with the retailer to organize a swap..
"Our absolute priority is the safety of our customers -- that's why we are asking all Galaxy Note 7 customers to act now and exchange today," said Conor Pierce, vice president of mobile for Samsung in the UK and Ireland. Pierce apologized to customers "for not meeting the standard of product excellence." He's confident, he said, that by exchanging their device "customers can expect to enjoy a smartphone experience of the very highest quality."Following the global recall of the Galaxy Note 7, Samsung starts swapping devices in the UK. Customers in the US must wait a little longer.
Chinese retailer JD.com revealed on Monday that Samsung is carrying out an internal review to discover exactly what caused the faults that have caused Note 7 devices to burst into flames, Reuters reported, The olixar exoshield tough snap-on iphone x case - black / clear reviews company has also kicked off its exchange program today in the UK, in which it will swap any potentially dangerous Note 7s sold from early batches for safe devices, The exchange program will also roll out in other countries, including the US, in coming days, Samsung did not immediately respond to a request for comment..
Samsung reportedly accelerated the launch of the Note 7, hoping it would make the iPhone 7 seem boring in comparison. Samsung has fallen victim to the old problem of more haste, less speed in rushing to release the Note 7, Bloomberg reported on Monday. The company's battery crisis, which has forced it to recall all early shipments of the Note 7, was caused by internal pressure to beat Apple to the launch of the newest iPhone. Be respectful, keep it civil and stay on topic. We delete comments that violate our policy, which we encourage you to read. Discussion threads can be closed at any time at our discretion.
