The Note 7 recall eclipses both these issues. And with 2.5 million Note 7 devices sold, replacing every phone sold will be a Herculean task and one that's expected to impact the company's bottom line. Samsung will provide more instructions on the replacement process next week, but for now, the company is in damage control after pulling its hottest new phone from the shelves so quickly after launch. The timing is bad, though. Counterpoint Research analyst Tarun Pathak said Samsung has "lost the critical window of opportunity" where buyers consider upgrading from older models. In a matter of weeks, many may look to Apple's upcoming iPhone 7 instead, he said.
Here's Samsung's statement, Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously, In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue, To date (as of September 1) case with glass screen protector for apple iphone 6 plus and 6s plus - clear there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market, However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7..
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Instructions on the replacement process will be shared next week. We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible. First published at 3:17 a.m. PTUpdate, 10:09 a.m. PT: Added the number of Galaxy Note 7 devices sold.
After just two weeks of sales and 35 faulty phone batteries so far, Samsung issues a global recall and promises to replace every unit already sold, Samsung's Galaxy Note 7 problems are just heating up, The South Korean electronics giant on Friday said that because of a problem with the Galaxy Note 7 battery it would halt sales of the new device around the world, It's also recalling and replacing those phones already sold, Be respectful, case with glass screen protector for apple iphone 6 plus and 6s plus - clear keep it civil and stay on topic, We delete comments that violate our policy, which we encourage you to read, Discussion threads can be closed at any time at our discretion..
In deep water?. Samsung's recall of all its Galaxy Note 7 devices because of a "battery cell issue" that some have described as a "phone exploding issue" is not only a terrible event for the brand. It's terrible timing, too. It's one thing recalling a phone that might have had lukewarm reviews. It's another when the Note 7 is, to use my colleague Jessica Dolcourt's words, "the sexiest large-screen phone ever."The last thing you want with sexy is for it to blow up in your face. This recall blows up in Samsung's face in several ways. The brand had been enjoying a renaissance after being a touch lost, as Apple was suddenly inspired to make larger-screen phones.
